Job Description

Designs and delivers training for SandPro technicians in product knowledge, diagnostics, repairs, safety, and customer service. Ensures consistent, high-quality performance through standardized instruction and hands-on practice. Continuously evaluates program effectiveness and updates content to meet evolving business and quality standards.

Pay Range is $90,000 to $120,000 based on experience.

Job Specific Accountabilities

Reports to: Quality Control Manager

1. Training Program Development

• Design and maintain training materials (manuals, presentations, hands-on exercises) tailored to field technologies and tools.

• Update content to reflect new products, software, and industry standards.

2. Training Delivery

• Facilitate in-person and virtual training for Service, Shop, Automation, and Customer Property teams.

• Provide hands-on instruction in installation, maintenance, repair, safety, compliance, and company policies.

3. Technical & Industry Expertise

• Maintain expert-level knowledge of company products, services, and technologies.

• Monitor industry trends and best practices to ensure training remains current and competitive.

4. Performance & Quality Evaluation

• Measure training effectiveness using feedback, assessments, and performance metrics.

• Conduct post-training competency evaluations to ensure knowledge retention and application.

• Identify skill gaps and implement targeted development plans.

5. Cross-Functional Collaboration

• Align training initiatives with business goals by partnering with Service, Sales, Shop, and Inventory teams.

• Work with managers to prioritize training needs and support technician growth.

6. Auditing & Inspection

• Audit technician work for documentation accuracy and compliance with company standards.

• Inspect completed jobs to ensure consistent execution and quality outcomes.

7. Documentation & Certification

• Maintain detailed records of training sessions, attendance, and technician progress.

• Develop and manage certification programs across all technician roles.

• Create and revise departmental procedures as needed.

8. Customer Service & Communication

• Train technicians in effective communication and customer service techniques.

• Reinforce professionalism and problem-solving to enhance client satisfaction.

9. Field Support & Travel

• Travel to job sites to deliver on-site training, support, and quality assurance.

SandPro Company Accountabilities

• Core Values: Safety, Customer Commitment, Integrity, Quality, and Teamwork
• Goals Orientation – Setting, pursuing, and attaining goals, regardless of obstacles or circumstances.
• Time and Priority Management: Prioritizing and completing tasks to deliver desired outcomes within allotted periods.
• Understanding Others: Understanding the uniqueness and contributions of others.
• Self-Starting: Demonstrating initiative and willingness to begin working.

Recommended Education & Experience

• Oil and Gas Experience – preferable with completions, shop work, and wellhead experience
• 5+ years of experience in field service, technical support, or a related role

Preferred Software Experience

• Office 365 – MS Word, Outlook, Excel, PowerPoint, Teams

Job Hazards

• Daily commuting to and from work.
• Manual lifting.
• Workstation Ergonomics.
• Working with power and hand tools
• Operating industrial mobile equipment