Field Service Technician

Job Description:

We are currently seeking a highly motivated and skilled Field Service Technician to join our team. The Field Service Technician will be responsible for providing on-site technical support, maintenance, and repair services for our clients’ equipment and systems. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and a commitment to delivering exceptional customer service.

Responsibilities:

• Travel to client sites to perform installations, maintenance, troubleshooting, and repair of equipment and systems.
• Conduct preventive maintenance inspections to ensure equipment is functioning properly and in compliance with manufacturer specifications.
• Diagnose technical issues and provide timely and effective solutions to minimize downtime and optimize equipment performance.
• Utilize diagnostic tools, software, and technical manuals to identify and resolve equipment malfunctions.
• Perform calibration, adjustment, and testing of equipment to ensure accuracy and reliability.
• Collaborate with internal teams to escalate complex issues and coordinate resources as needed to resolve customer concerns.
• Provide training and technical support to customers on equipment  operation, maintenance procedures, and troubleshooting techniques.
• Document service activities, including work performed, parts used, and customer communication, accurately and comprehensively.
• Adhere to company policies, procedures, and safety guidelines at all times to ensure a safe and productive work environment.
• Communicate effectively with customers, colleagues, and supervisors to ensure clear understanding of service requirements and expectations.

Requirements:

• High school diploma or equivalent; technical degree or certification preferred.

• Proven experience as a Field Service Technician or similar role, preferably in a related industry (e.g., manufacturing, construction).
• Strong mechanical, electrical, and/or electronic troubleshooting skills.
• Familiarity with diagnostic tools, software, and technical documentation.
• Excellent problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively in a fast-paced, dynamic environment.
• Exceptional customer service and interpersonal skills.
• Willingness to travel to client sites and work flexible hours, including evenings and weekends, as needed.
• Valid driver’s license and clean driving record.
• Commitment to continuous learning and professional development.

This job description outlines the primary responsibilities and requirements for the Field Service Technician position. Candidates who possess the necessary skills and qualifications are encouraged to apply.