Overview

We are seeking a dedicated and organized Field Coordinator focused on direct customer interaction, often involving sales, service, or support outside of a traditional office setting. They build relationships with customers, promote products or services, and resolve issues in the field. Responsibilities can range from maintaining customer relationships, customer scheduling, troubleshooting technical problems, generating leads, and closing sales.

Responsibilities

• Field Operations Supervision: Oversee the execution of field activities, ensuring adherence to safety standards and high-quality work.
• Scheduling and Logistics: Coordinate work schedules, routes, and long-term project timelines to optimize efficiency.
• Resource Management: Ensure operations understands customers objectives for adequate staffing, materials, and equipment availability to meet customer and operational needs.
• Communication and Reporting: Serve as the primary point of contact between field staff, operations, and management, delivering clear reports on field activities.
• Quality Control: Conduct site visits to monitor work quality, identify issues, and implement corrective actions.
• Training and Mentorship: Train and mentor field personnel on best practices, safety protocols, and customer service standards.
• Financial and Administrative Tasks: Handle budgeting, logistics, and administrative duties as required.
• Stakeholder Representation: Represent the organization professionally to external stakeholders when needed.
• Customer Engagement: Build rapport with customers in their environments (homes, businesses, etc.), addressing their needs and concerns.
• Sales and Promotion: Present products/services, generate leads, and close sales where applicable.
• Service and Support: Troubleshoot technical issues, provide customer training, and ensure timely resolution of concerns.
• Relationship Building: Develop and maintain positive client relationships to drive satisfaction and loyalty.
• Documentation: Maintain accurate records of service calls, customer interactions, and other relevant data.
• Product Knowledge: Stay informed on product features, updates, and market trends to provide expert guidance.
• Compliance: Adhere to company policies, safety regulations, and industry best practices.

Education & Experience

• Communication: Exceptional verbal and written communication skills for effective interaction with customers and team members.
• Technical Proficiency: Industry-specific technical knowledge and troubleshooting skills (preferred or required, depending on the role).
• Sales and Customer Service: Proven experience in sales, customer service, and relationship building.
• Problem-Solving: Strong analytical skills to assess and resolve customer and operational challenges.
• Organization and Time Management: Ability to manage multiple tasks, appointments, and documentation efficiently.
• Adaptability: Flexibility to thrive in a dynamic, fast-paced environment and adapt to diverse customer needs.
• Driver’s License: Valid driver’s license and reliable transportation for travel to customer locations.
• Education/Experience: High school diploma or equivalent required; relevant experience in field operations, customer service, or management preferred.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person